Job Description
Job Overview/Purpose
Role Purpose
To deliver commercially aligned, comprehensive People Partnering support to the business, with a focus on employee relations case management, risk mitigation and manager coaching.
This role acts as a trusted first-line partner to line managers, ensuring people issues are handled fairly, consistently, and in line with UK employment law, while supporting business performance and protecting organisational risk.
The position also contributes to a range of cross-function activity required to run an effective People and Culture team and is a key contributor to a range of initiatives and projects.
Key Accountabilities
End-to-End Case Management Ownership
- Lead and manage all ER cases including any that are complex and high-risk i.e. general queries, absence management, PIP processes, disciplinary, grievance, capability, redundancy, protected conversations.
- Act as the escalation point for people matters.
- Ensure consistent case handling standards across the business.
- Maintain clear documentation and audit trails aligned to UK employment law and internal policies.
- Drive timely resolution of cases, balancing employee experience and business risk.
ER Governance, Standards & Risk Management
- Own and continuously improve ER frameworks, templates, and guidance.
- Ensure all processes are:
- Legally complian
- Consistent
- Applied fairly and objectively
- Identify and mitigate organisational risk trends (e.g., repeat grievances, poor management practice, absence patterns).
- Partner with our legal outsourced team where required.
Capability Uplift for Managers & People Team
- Act as a performance improvement driver and provoke positive changes in the management of people, supporting the business with effective adherence to the TalentWave process.
- Provide generalist support, coaching and guidance to employees and line managers in all areas of the employee lifecycle.
- Provide practical, commercially focused advice to line managers on:
- Handling ER issues confidently and consistently
- Navigating risk vs. business outcomes, whilst ensuring we are acting fairly and reasonably
- Managing people performance and company-aligned behaviours
- Coach managers to resolve issues early and informally where appropriate
- Support capability building in core people management skills
- Ensure development activity happens to support the improvement of key skills/requirements
- Support managers in focusing and improving employee engagement through positive action and approach.
- Help educate managers and the wider business on P&C initiatives and projects.
- Develop practical toolkits, playbooks, and scripts to improve confidence and consistency.
Data, Insight & Continuous Improvement
- Own ER data capture and reporting (case volumes, themes, outcomes, timelines).
- Generate actionable insight to:
- Inform People strategy
- Highlight systemic issues (e.g., leadership capability, culture hotspots
- Partner with People Ops / Systems to improve case tracking (HRIS, ticketing, AI tools).
- Drive continuous improvement in case handling efficiency and experience.
Process & Systems Optimisation (Closing Current Gaps)
- Establish a centralised case management approach where absent or inconsistent today.
- Define clear:
- Case triage criteria
- Ownership boundaries (1st Line vs People Partner vs manager vs Director)
- SLAs and service standards
- Leverage technology and AI to:
- Support case triage and prioritisation
- Standardise documentation
- Reduce administrative burden
Policy Alignment & Practical Application
- Ensure policies are clear, usable, and aligned with real-life scenarios and case trends.
- Identify gaps between policy and practice, and work with P&C leadership to close them.
- Identify and own continual improvement of processes and procedures, and foster an environment for continuous improvement.
- Support the P&C team with projects where appropriate.
Key Relationships
- People & Culture Director / SLT
- People Operations team
- Line Managers
- Legal advisors (as required)
Measures of Success
- Reduction in:
- Case resolution time
- Escalations due to poor handling
- Repeat ER issues / hotspots
- Increased:
- Manager confidence in handling people issues
- Consistency of case outcomes
- Audit readiness and documentation quality
- Clear, actionable ER insight feeding into People strategy
Skills, experience and qualifications
Essential
- Expertise - sound understanding of UK employment law and risk mitigation
- Demonstratable experience managing end to end cases, including complex/high risk
- Experience with HR systems/case management tools
- Commercially aware - ability to balance commerciality with fairness
- Calm & credible - strong judgement and decision-making capability
- Collaborative - excellent stakeholder management and influencing skills
Desirable
- Experience building or improving ER frameworks or case management structures
- Proactive & insight led - data-driven mindset and ability to translate insight into action
- Experience in technology and/or scaling organisations
- CIPD Level 5
Disability Confident
Transparity have a proactive attitude when it comes to looking after the wellbeing and inclusion of all our employees. We promote equal opportunities through our recruitment process and a positive, inclusive culture across the business which we are proud of. We are diverse in our approach to recruitment and recognise that talent comes in all different forms. The diversity in our team is what helps our business work so well.
To find out more about our disability commitment please contact People & Culture or ask during the interview.
What you'll earn (you won't find "competitive salary” written instead of a figure on our watch!)
Salary: £45,000 - £55,000 dependent on experience.
What you'll receive in return (Benefits)
Our Offering
In addition to a competitive salary, there are a number of benefits and perks we offer to say thank you for being a part of our journey:
- To work at a 3* World Class Best Company
- Flexibility over where you work with our Winning from Anywhere® approach
- 25 days holiday
- Home working allowance paid monthly
- Winning from Anywhere® allowance to help your set up at home
- 24/7 GP at hand
- Immediate 24/7 access to an Employee Assistance Programme
- We’ll support you when you’re not well with our Company sick pay scheme
- 4x base salary life assurance
- Private health insurance after a successful year’s service
- Enhanced parental pay and leave, supporting you with those precious life moments
- Access to the Perkbox platform to help make your money go further
- Cyclescheme
- Electric car scheme
- And many more!
CIPD Requirement
Closing Date
Here at Transparity we help organisations forge new frontiers with technology, turning AI, data, app and cloud potential into progress. And as Microsoft’s most accredited pureplay UK partner, we’ll help your teams get it right first time.