Senior People Operations Coordinator

The Senior People Operations Coordinator sits at the heart of the People team, making sure the day-to-day employee life cycle administration runs well. This role oversees a small team of HR administrators owning our core HR systems and processes and acting as a point of contact for managers and colleagues across the organisation.

You will be the person who holds the operational picture together - the one who spots where things are slipping, does the doing to fix processes, and supports team members to drive high standards. You will play a key role in helping THN to build and operate a people function that is a key business enabler- fast, responsive, and commercially grounded.

Managing the HR administrative team

•     Provide day-to-day line management and development support to HR Administrators - setting clear expectations, reviewing work quality, and building capability over time

•     Oversee the team's workload and prioritisation, making sure BAU stays on track even during busy or complex periods

•     Be the go-to for your team when they hit cases or queries, they are not sure about - providing consistent, practical guidance

•     Contribute actively to team planning, operating rhythm, and the ongoing build of the People function

•     Build and embed repeatable systems for how the administrative team works - consistent ways of handling common requests, managing priorities, and maintaining quality - so the team is not reliant on individual knowledge or effort to deliver well

HR systems and data

•     Own the day-to-day management and administration of People First (our HRIS), ensuring records are accurate, up-to-date, and consistently maintained across the team

•     Support self-serve adoption across the organisation — working with managers and staff to get the most out of the system

•     Ensure data integrity, and that the system is able to produce the data that informs decision-making at team and ExCo level

•     Identify and lead system improvements, working with the Head of HR on optimisation priorities

Payroll and reward operations

•     Oversee the payroll cycle in partnership with the Payroll Administrator — making sure payroll is accurate, on time, and compliant

•     Work with the Payroll Administrator to document processes, policies and procedures

•     Support the Head of HR on the annual salary review process — data gathering, benchmarking, and modelling as required

Employee relations and policy

•     Take part in policy reviews, keeping them current, accessible, and consistently applied

•     Provide first-line ER support to managers on straightforward cases, knowing when to escalate to the ER Specialist Lead

•     Contribute to manager capability work - one-pagers, toolkits, and briefings that make it easier for managers to manage well

Onboarding, compliance, and core HR processes

•     Oversee end-to-end onboarding in partnership with the People Assistant — from offer through to induction — ensuring new joiners start well and that compliance checks (DBS right to work, referencing) are completed on time

•     Maintain the integrity of all HR records and ensure the team meets data protection obligations

•     Manage process maps and SOPs for key HR operations, improving them as the function matures

Mobilisation support

•     Play a hands-on role in supporting the mobilisation of new schemes — coordinating people admin, managing onboarding at volume, and making sure field-based staff are set up on day one

•     Work closely with the Head of HR and talent acquisition team to ensure a joined-up experience for new joiners

The table below sets out what we are looking for. We do not expect you to tick every box — tell us what you bring. You’ll be a hands on “do-er” who loves process simplicity, efficiency and continuous improvement.  

The Housing Network is committed to a fair and inclusive recruitment process. We welcome applications from candidates with diverse backgrounds and lived experience.

Circa £35,000 plus

• Long Service Awards
• Employee Assistance Programme
• Company Socials
• Annual Anniversary Chocolates 
• Study Support