Job Description
Imagine being at the heart of a People function that balances operational excellence with continuous improvement. Reporting to the People Operations Manager, you play a key role in bridging day-to-day delivery with strategic support across the People Operations Centre.
You’re the go-to for ensuring everything runs smoothly providing advanced transactional support, managing moderately complex employee relations cases, and helping shape processes that are efficient, consistent, and built to scale. You take pride in creating structure and clarity, contributing to a best-in-class People framework that supports both managers and employees.
Working closely with People Advisors and People Business Partners, you ensure a high-quality, consistent service across the business. You also collaborate with the wider People team including Talent, Learning & Development, and Systems & Data to make sure processes are compliant, effective, and aligned to business needs.
You’re detail-focused, confident in your judgement, and comfortable working independently but equally motivated by being part of a collaborative team driving continuous improvement. In this role, you’re not just supporting processes — you’re helping to elevate how People Operations delivers across the organisation.
This is a hybrid role based at our Head Office in Watford, with an expectation of 3 days per week on-site. You’ll also have the opportunity to travel across our locations when needed, with occasional overnight stays as part of the role.
Our people are at the heart of everything we do — and in this role, you’ll play a key part in delivering a high-quality, consistent People service across the business. Here’s what you’ll be doing:
- Act as the on-site People Generalist for Head Office, providing in-person support and guidance to leaders and managers.
- Deliver day-to-day People support across onboarding, systems, compliance, and employee relations, confidently handling moderately complex queries.
- Manage mid-level employee relations cases, ensuring consistency, clear documentation, and alignment with company policies.
- Coach and support People Advisors, offering guidance and quality assurance across transactional activities.
- Maintain accurate People data and systems, supporting reporting and insights in collaboration with the wider team.
- Coordinate onboarding and support learning and development initiatives aligned to operational needs.
- Support talent acquisition activity, including screening and coordination, in partnership with the Group Head of Talent.
- Identify and drive improvements to People processes, contributing to a more efficient and effective service.
- Act as a trusted advisor to People Managers, providing pragmatic, commercially focused People guidance.
- Build strong stakeholder relationships, becoming a reliable and approachable point of contact for People-related matters.
What you'll earn (you won't find "competitive salary” written instead of a figure on our watch!)
£45,000.00 - £48,000.00 Per annum
What you'll receive in return (Benefits)
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- 33 Days annual leave entitlement
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
CIPD Requirement
Not required
Email Contact for candidates
jason.saunders@shg.co.uk
Closing Date
20/06/2026
About Splendid Hospitality group
Splendid are one of the most successful and fastest growing hospitality companies in the UK. We build and operate hotels, restaurants and care homes across the country from London to Edinburgh, Bristol to York, including the award winning 5-star Hilton Bankside, and the luxurious Grand in York. We recently designed and built our first Marriott hotel, the UK’s first Four Points Flex by Sheraton, in Euston, London. We also own and operate 9 IHG hotels including the Holiday Inn Brentford Lock in West London, and 2 boutique Hotel Indigos in Edinburgh and York, as well as 6 Accor properties. In addition we own and operate 38 KFC restaurants in the Midlands & North east, and 3 care homes in Sussex.