People Operations Partner

Are you a natural problem solver? Do you connect the dots quickly and enjoy collaborating on solutions? Do you enjoy having autonomy to try new things and test and learn? This is a rare opportunity to join our award winning People Team as a People Operations Partner.

We are looking for a collaborative, proactive People Operations Partner to optimise our employee lifecycle, champion our agency culture, and partner our managers to drive successful outcomes for our people.

Requirements:

• Team Mentorship: Line manage and support our People Operations and Talent Manager, acting as a sounding board and guiding them on recruitment strategies and day-to-day HR operational execution

• Business Partnering: Act as the main point of contact for department heads (Paid Media, Organic Media, Commercial, Technology) to help them manage capacity, resolve employee relations issues, and identify training needs

• Employee Experience: Own and elevate key stages of the employee lifecycle, ensuring our hybrid work policies, progression frameworks, and wellbeing initiatives keep our teams motivated

• Operational Excellence: Oversee our HRIS, data reporting, and compliance frameworks, ensuring our processes and internal policies are streamlined and effective

• Culture & Engagement: Work closely with the team to design Impact events, feedback loops, and initiatives that maintain our distinct agency culture

What we're looking for:

• Agency Experience: A couple of years of experience in a People Ops or HR Generalist role—specifically within a digital agency, tech startup, or creative studio. You know how fast agency life moves

• People Management: Experience managing, mentoring, or coaching at least one junior HR/Talent professional

• The "Partner" Mindset: You are a natural relationship-builder who can confidently advise line managers while remaining highly approachable to the wider team

• Tech-Savvy: Comfortable navigating and optimising modern HRIS platforms and Google Workspace.

• Pragmatic & Solution-Oriented: You know how to balance strict compliance with the flexible, creative realities of a busy agency.

£37,900

We are proud to be listed on the “Flexa 100” Most Flexible Companies to work for and to be officially recognised as a Great Place to Work®. Alongside our amazing culture, here's what else makes us standout as a great employer:

• Flexible, hybrid working options - as per ways of working charter

• 4.5 day working week

• Private medical insurance with access to EAP

• Impression funded specialist therapy sessions, up to 6 sessions where Impression funds 50% of the cost

• Enhanced sick pay

• Access to OpenUp, a virtual therapy platform

• Enhanced parental leave

• 28 days annual leave, plus bank holiday

• Life leave – when something unexpected happens in your life and you need some paid leave

• Pregnancy loss and parental bereavement leave

• Compassionate leave

• Eye-care vouchers

• Opportunity to save on and spread the cost of new tech through Techscheme

• Travel to work scheme

• Railcard salary sacrifice scheme

• Budget for books, tools and software

• A full social calendar

• Summer and Christmas party (off-site)

• Chance to attend national and international conferences

• Top Apple equipment to use at work

• Savings on bikes and accessories through Cyclescheme

• Contributory pension scheme

• The usual agency stuff – office dogs, drinks fridge, ping pong and foosball, tea and coffee and office snacks