Senior HR Advisor

About the Role

The Senior HR Advisor will provide expert guidance and practical support to managers and employees on a broad range of people’s matters. The role helps maintain fair, consistent, and legally compliant employment practices while supporting a positive workplace culture, effective case management, and early resolution of issues where possible.

Responsibilities 

• Provide timely, practical advice to managers and employees on employee relations matters, including disciplinary, grievance, performance, capability, absence, and flexible working.
• Manage and support employee relations casework from initial enquiry through to resolution, ensuring fairness, consistency, confidentiality, and compliance with policy and employment law.
• Guide and coach managers through investigations, formal meetings, hearings, and appeals, including preparation of letters, outcome documentation, and case records.
• Promote early and informal resolutions where appropriate, including coaching managers on effective conversations, mediation, and problem-solving approaches.
• Interpret and apply employment policies, procedures, and terms and conditions accurately and consistently.
• Work collaboratively with HR colleagues, leaders, trade union or employee representatives, occupational health, and external advisers where required.
• Monitor trends in casework, identify risks or recurring themes, and recommend proactive improvements to policy, process, and manager capability.
• Support organizational change activity, consultation processes, and employee communications in line with legal and organizational requirements.
• Maintain accurate, confidential records and produce reports on employee relations activity, outcomes, and trends.
• Contribute to the review and development of employee relations policies, templates, guidance, and training materials.

Skills we can’t do without 

• Proven experience in an HR or employee relations advisory role; sound knowledge of UK employment law and HR best practice.
• Strong case management skills with the ability to handle sensitive matters objectively and professionally; excellent communication, interpersonal, and influencing skills; ability to build credibility with managers, employees, and stakeholders at all levels.
• Strong organizational skills with the ability to manage competing priorities and deadlines; good judgement, attention to detail, and a solution-focused approach; high level of confidentiality, integrity, and professionalism.
• Competent in using HR systems and Microsoft Office tools for record-keeping and reporting.

Qualifications and Desirable Experience

• CIPD qualification or working towards CIPD accreditation is desirable.
• Experience of supporting formal hearings, appeals, consultation processes, and complex casework is desirable.
• Experience of working with trade unions or employee representatives is beneficial.
• Experience in policy development, manager coaching, and reporting on employee relations data is advantageous.

Location: Birmingham (Hybrid), 3–4 office days per week

Additional requirements: Candidates must be eligible to obtain and maintain BPSS clearance.

£38,000k - £42,000k per annum

Benefits:

•  Pension Scheme - contributions matched up to 10%
• Private medical cover
• Income Protection
• Life Assurance
• 25 days paid leave + National Holidays
• Flex benefits program

What We Offer

• People-first culture – Join a collaborative, international environment where respect, inclusion, and teamwork are part of everyday work. We value initiative, accountability, and a strong customer-focused mindset.
• Winning behaviors – We encourage innovation, continuous improvement, and ownership. Our teams are empowered to make an impact, challenge ideas, and celebrate success together.
• Career development opportunities – Grow with us through ongoing learning, professional development programs, mentoring, and opportunities for internal mobility and career progression.
• Flexible hybrid working – Benefit from a modern hybrid work model that supports both collaboration and flexibility, helping you maintain a healthy work-life balance.