People Administrator

About the Role

Fully office based in Accrington.

Salary £27,500 to £30,000

Our People Administrator is the foundation of the People Team, providing high quality administrative support and ensuring our people processes, systems, records and documentation are maintained to the highest standard.

Responsible for day-to-day administration, record management, system maintenance and compliance activities, you will help ensure an efficient, professional and consistent employee experience.

With People systems and data at the heart of the role, you will be responsible for maintaining the accuracy, integrity and governance of employee information, documentation and records.

You will also support the implementation, optimisation and ongoing administration of CMAC's People technology platforms, helping to create scalable, efficient and data-driven ways of working.

This role is ideal for someone who is passionate about systems, data and process excellence but also someone who takes pride in meticulous attention to detail and enjoys creating efficient, well governed ways of working. You will play a key role in ensuring the accuracy, integrity and reliability of CMAC's people data and processes worldwide while delivering an exceptional internal customer experience.

What Success Looks Like

• Employee records, contracts, documentation and People data are accurate, complete and consistently maintained.
• HR and Payroll systems are kept up to date with the highest levels of data integrity, governance and compliance.
• Employee lifecycle administration is completed accurately and within agreed timescales.
• New starters experience a smooth and professional onboarding process.
• Employees and managers receive timely, professional and customer-focused support.
• People processes are followed consistently, with robust audit trails and documentation maintained at all times.
• Reports and management information are accurate and reliable.
• The implementation and ongoing optimisation of People systems is supported successfully.
• Compliance, GDPR and record management standards are maintained across activities.
• The People Team can rely on accurate data, strong administration and effective system management to support strategic priorities and business growth.

Core Responsibilities

Employee Lifecycle Administration

• Provide administrative support across the full employee lifecycle, including recruitment, onboarding, employment changes and offboarding.
• Prepare contracts of employment, offer letters, employee correspondence and contractual documentation.
• Process employee changes accurately, including promotions, salary reviews, transfers and contractual amendments.
• Coordinate onboarding activities, ensuring all pre-employment checks, documentation and system set-up activities are completed.
• Manage leaver administration and ensure all exit processes are completed accurately and on time.
• Maintain confidential employee records and documentation in line with company policies and legal requirements.

People Systems & Data Management

• Maintain the accuracy, integrity and completeness of employee data across People and payroll systems.
• Ensure employee records, organisational structures and system information are updated in a timely manner.
• Conduct regular data audits and validation checks to ensure data quality and compliance.
• Support the administration, testing and optimisation of HR, payroll and People systems.
• Assist with the implementation and development of People technology platforms.
• Support the resolution of People system queries and user support.

Documentation, Compliance & Governance

• Ensure employee files, records and documentation are maintained accurately and consistently.
• Manage document retention and record-keeping processes in accordance with GDPR requirements.
• Monitor mandatory compliance records and employee information.
• Support audit activities by providing accurate records and documentation.
• Maintain effective audit trails across all People processes and employee lifecycle activities.

Employee & Manager Support

• Act as a first point of contact for routine People-related queries, building positive relationships across the business.
• Provide professional and timely support to employees and managers.
• Support the delivery of a positive employee experience throughout the employee lifecycle.
• Coordinate responses to People administration requests and enquiries, working across the team to flag issues early.
• Escalate complex issues appropriately to the wider People Team.

Reporting & Data Insight

• Produce regular People reports, metrics and management information.
• Support the preparation of workforce, compliance and organisational reporting.
• Ensure reporting data is accurate, reliable and fit for purpose.
• Assist with data analysis and reporting requirements for People projects and initiatives.
• Support leadership teams with employee and workforce information requests.
• Contribute to data-driven decision making through accurate reporting and insights.

Process Improvement & Systems

• Support the implementation and continuous improvement of People systems, data governance and technology.
• Identify opportunities to improve administrative processes, workflows and data management practices.
• Support automation initiatives and new ways of working across the People function.
• Contribute to the optimisation of employee lifecycle processes and system functionality.

Administrative & Team Support

• Manage People Team inboxes, calendars and administration workflows.
• Coordinate meetings and People-related activities when required.
• Prepare presentations, reports and supporting documentation as required.
• Support employee engagement, wellbeing and People initiatives.
• Maintain a highly organised and professional administrative service.
• Provide general support to the wider People Team and business as required.

About You

You are highly organised, proactive and meticulous in your approach to work. You take ownership of maintaining accurate data and efficient processes, recognising that strong administration and well managed systems form the foundation of a high performing People function.

Acting as a central point for the People Team, you will ensure information is processed accurately, records are maintained meticulously and processes are followed consistently. Your attention to detail, organisation and commitment to accuracy will underpin the effectiveness of the wider People function.

You enjoy working with processes, systems and documentation, ensuring nothing is missed and standards remain consistently high. Whether updating employee records or producing reports, you approach every task with care, attention to detail and a commitment to getting things right first time.

You are proactive, dependable and customer focused, with the ability to build positive relationships with employees and managers across the business. You enjoy helping others, solving problems and finding ways to improve how things are done.

This role is ideal for someone who enjoys working with systems, data and administration and wants to build a career within People Operations. You will be a trusted custodian of employee data, documentation and People systems for the whole Group, playing a key role in maintaining operational excellence across the People function.

Your Expertise

• A CIPD level 3 qualification (or willing to work towards).
• Experience in HR Administration or a similar administrative role.
• Experience maintaining employee records, documentation and HR systems, with exceptional attention to detail and accuracy.
• Strong organisational and time management skills, with the ability to manage multiple priorities and deadlines.
• Experience working with HiBob, payroll systems, databases or other people technology platforms.
• Confidence working with large volumes of employee data whilst maintaining accuracy and confidentiality.
• Experience producing reports, maintaining records and supporting audit requirements.
• Strong customer service and stakeholder management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications, particularly Excel, Word and Outlook.
• An understanding of GDPR, data protection principles and information governance requirements.

Desirable

• Experience supporting system implementations and process improvements.
• Experience within a multi-site or international organisation.

About CMAC Group

We’re on a mission to keep the world moving - wherever, whenever people need it.

We believe disruption shouldn’t stop people in their tracks. From delayed flights to complex transport challenges, we make the complicated simple - getting people where they need to be safely and seamlessly.

Since 2007, we’ve built a technology-led platform connecting clients to a trusted global network, moving over 5 million passengers every year across the UK, Europe and beyond

We partner with airlines, rail providers, major corporations and emergency services, delivering 24/7 solutions through our family of brands when it matters most, with the scale and flexibility to handle even the most time critical journeys.

We’re not just moving people - we’re solving real world problems, creating calm in disruption and delivering exceptional service when it matters most.

CMAC Group actively promotes equality, diversity and inclusion (EDI).

EDI is extremely important to us and we work hard to ensure that everyone connected with CMAC - whether employees, customers, Board Members, suppliers, or partners - has genuine and equal opportunities to participate in our organisation.

We welcome and support people of all backgrounds and identities, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Our aim is to create an environment where everyone’s rights, dignity, and individuality are respected.

We value the unique contribution each person brings to our team and business, and we are committed to building an environment where everyone feels included and able to thrive.

CMAC Group is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to ensuring fair, accessible, and equitable treatment for all applicants and employees.

Salary £27,500 to £30,000

• Additional leave
• Casual dress
• Company events
• Company pension
• Health & wellbeing programme
• On-site parking
• Paid volunteer time