People Operations Officer

About the opportunity

Arc is seeking a People Operations Officer to join the People & Culture team to oversee people operations and compliance across a global workforce, ensuring smooth and efficient HR processes. You'll be in a small team with plenty of opportunity for generalist work and growing your knowledge and skills in the HR space in a supportive, flexible environment.  Additionally, you’ll have the chance to contribute to a globally important mission and work with dedicated and passionate people.

We are seeking a detail-oriented and employee-centric individual. In this role, you will be responsible for streamlining the day-to-day HR processes, managing employee lifecycle administration, optimizing our HR tech stack, and ensuring a seamless, high-touch experience for all team members. You will serve as a primary contact for employee inquiries and help build scalable operations that support organisational growth. You will have a curiosity about how employment works in locations around the world – Arc currently employs people indirectly via an EOR in 11 countries.

If you have solid experience in People Operations and HR administration and want to take the next step in your career in a progressive organization, this could be the right opportunity for you.

What you will be doing:

Employee Lifecycle & Recruitment Administration 

• Support End-to-End Recruitment: Partner with hiring managers and recruiters to post job requisitions, coordinate interview schedules, manage candidate communications, and guide candidates smoothly through the selection pipeline.
• Onboarding & Offboarding: Manage end-to-end onboarding and offboarding tasks, including documentation, background checks, system access, and equipment coordination.
• HRIS & Data Maintenance: Maintain accurate employee and candidate records in the HRIS/ATS, ensuring data privacy standards and seamless transitions from applicant to hired employee.
• First Point of Contact: Serve as the primary contact for employee and candidate inquiries regarding benefits, leave policies, payroll updates, and interview workflows.

HR Technology & Process Optimization

• Administer and maintain HR software (e.g., HRIS, ATS, performance management tools, and benefits platforms).
• Identify manual processes and propose scalable, automated solutions to improve operational efficiency.
• Audit employee data regularly to maintain high data accuracy across all systems.

Benefits & Payroll support

• Partner with the payroll team/provider to ensure accurate updates for new hires, terminations, compensation changes, and deductions.
• Assist in benefits administration, including open enrolment, life event updates, and employee questions regarding health, retirement, or wellness plans.

Compliance, Policy & Visa Management

• Visa & Immigration Support: Assist with the sponsorship, tracking, and renewal processes for work visas, ensuring compliance with international and local immigration regulations.
• Legal Compliance: Ensure compliance with federal, state, and local labour laws and reporting requirements.
• Documentation & Guidelines: Maintain and update the employee handbook, internal wikis, standard operating procedures (SOPs), and immigration recordkeeping.
• Audits & Recordkeeping: Assist with internal and external audits, including immigration audits (e.g., I-9 compliance), as needed.

Our ideal candidate has:

Required: 

• Multiple years’ experience in a similar role or more junior role if you are truly ready for the step up – we need someone who can hit the ground running.
• Proven, hands-on experience managing end-to-end recruitment. Comfortable acting as the main point of contact for both hiring managers and candidates throughout the process.
• Experience supporting payroll processes and administering benefits
• Excellent organizational and time management abilities to manage multiple projects simultaneously and maintain attention to detail
• Critical thinking and intuition for prioritization, a self-starter comfortable working with ambiguity
• High attention to detail, exceptional organizational skills, and a data-driven approach to solving operational problems.
• Knowledge of human resource best practice and current UK employment legislation, with willingness to build knowledge of international employment practices.
• Demonstrated ability to handle sensitive and confidential information with extreme discretion.
• Hands-on experience with modern HR tools – our main systems are HiBob and Workable
• Excellent verbal and written communication skills with a strong customer-service orientation toward employees.

Desirable:

• Experience working for a global organization with multiple sites
• Experience working with an Employer of Record

How to apply:

Please email a copy of your CV as well as a cover letter outlining how your experience aligns with the above role description and requirements and why you're interested in joining Arc. 

£40,000-45,000 dependent on experience

• 36 days holiday inclusive of public holidays
• 3 day org shutdown on top of holiday allowance
• Nomad working - work anywhere on any time zone for up to 6 weeks per year
• Enhanced sick pay policy
• Enhanced family leave and pay policy
• Private health insurance for you and dependents
• 9% employer pension contribution
• Life insurance 5x base salary
• Income protection insurance
• Flexible working options