People Officer

Reference Number: 369 
Salary scale: £32,000 - £34,000 
Contracted hours: 37.5 hours per week (Monday -Friday some occasional out of 
hours)  
Working base: Watford (with occasional travel across Hertfordshire)  
Reports to: Director of People & Culture  
Contract length:  Permanent 
Checks needed: DBS, Driving licence, right to work 

Background of Post 
This role is an opportunity for someone with the appropriate values, experience, and 
ambition to play a pivotal part in our People & Culture Team. As People Officer, you will 
provide high-quality, accurate support across the full employee/volunteer lifecycle, while 
also contributing to employee and volunteering relations, and continuous improvement of 
our People & Culture services. You will be a role model for our values and a key contributor to 
a positive team culture, working closely with the Director of People & Culture to develop your practice in a growing organisation. 

Purpose of Post 
As People Officer you will be part of a team who support a headcount of approximately 250 
employees, 200 volunteers and 150 self-employed individuals across Hertfordshire.  You will 
be instrumental in ensuring that all individuals employed or volunteering within Hertfordshire 
Mind receive advice, guidance in a responsive, knowledgeable, and customer-focused way.  

Key Responsibilities  
You will report directly into the Director with line management responsibilities for members 
within the People and Culture team. 

Employee Lifecycle 
• Deliver a high-quality, confidential and customer-focused People service from 
recruitment through to leaving. 
• Advise line managers on recruitment; selection, interview and safer recruitment 
• Provide People advice for queries from the People & Culture team in line with policies, 
managing and or escalating complex issues as appropriate.  
• Support improvements to policy and processes for employees and volunteers. 
• Promote internal benefits such as the Employee Assistance Programme, cash plan 
and other wellbeing initiatives. 
• Drive employee voice initiatives and EDIE across Hertfordshire Mind 
• Promote people celebrations and recognition through Kudos, Spotlight and other 
service awards 
• Respond to Subject Access Requests (SARs) and manage any data-related risk. 
• Collaborate and support Service Managers with quality assurance and risk 
assessment for self employed staff to support effective governance.  

Systems, Data & Reporting 
• Produce timely and accurate People management information to assist organisational 
decision-making. (ihasco, Breathe, Livepay, Charity log, etc) 
• Ensure collection and collation of volunteer data and metrics reporting for Wellbeing 
Service quarterly returns  
• Maintain accurate and up-to-date records within the HR information system (Breathe 
HR), including new profiles, personal data, annual leave and absence reporting. 
• Ensure Breathe annual holiday renewal and other system updates are effectively 
completed and communicated 
• Quality assure data entry and reporting from Charity Log as required  
• Oversee the e-learning system (iHasco), ensuring learners are onboarded, monitored, 
and offboarded. 
• Oversee monthly payroll data collation, including hours, absences, and any 
contractual changes, ensuring timely submission to Payroll. 
• To ensure Safer Recruitment systems are effective and maintained consistently 
across all recruitment. (employee, volunteering & self employment) 
• Maintain Mindful employer, Disability Confident, Care Leavers covenant membership 
• Be familiar with Payroll and Pensions systems working closely with the Finance Senior 
Manager where necessary.  

Employee Relations & Case Management 
• Manage employee relations cases, such as sickness absence, conduct, capability, 
disciplinary, grievance, family focussed leave, flexible working requests. 
• Undertake casework, guiding and advising on relevant procedure including gathering 
evidence and drafting investigation reports, tracking case progress and ensuring 
communications and actions are completed. 
• Provide consistent and fair advice to managers in accordance with policies, escalating 
complex issues as appropriate. 
• Coach and support line managers to build competency and confidence 
• Monitor sickness absence trends and support early interventions through welfare 
conversations and People-led meetings. 
• Maintain accurate and confidential case notes and documentation. 
• Monitor metrics and reports for Employee Disciplinary, Grievance, Probation 
management, Capability and volunteer performance management.  
• To organise recruitment events such as workshops and talks, to promote 
opportunities at Hertfordshire Mind and to promote our volunteering programme 

Projects & Continuous Improvement 
• Contribute to projects such as employee engagement initiatives, policy updates, 
wellbeing programmes, EDIE (VIBE, Voice, Inclusion, Belonging, Engagement) and 
system improvements. 
• Support quality assurance processes in line with National Mind policies and ISO9001 
standards. 
• Identify opportunities to improve people processes, recommending and implementing 
enhancements under the guidance of the People & Culture Director 
• Deliver campaigns, including recruitment drives, diversity initiatives, and health 
awareness activities. 
• Co facilitate and develop the Line Manager Academy training with the L&D Service 
Manager 
• Research and develop apprenticeship, work experience and placement programmes in 
partnership with our Care leaver and Employment Service(s).

Salary scale: £32,000 - £34,000 

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave for your birthday.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Cash plan health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
• Eligibility for blue light card.