People and Organisational Development Manager

This role is pivotal in shaping a values-based culture where employees and volunteers feel appreciated, listened to and supported. You will be responsible for the operational delivery of People and OD objectives and initiatives through leading the People Team and providing professional advice on the full range of employment matters, ensuring people processes and policies are compliant, supporting staff wellbeing initiatives and managing the full recruitment life cycle of both staff and volunteers. This will support the achievement of the Hospice’s wider strategy and business plan.

Duties include:

·         Lead the People Team to provide a professional and comprehensive service to both staff and volunteers

·         Provide constructive, professional and proactive advice through business partnering and coaching to managers and staff in relation to Hospice policy, practice and legislation to ensure consistency and pragmatism.

·         Lead the advice and support for employee relations casework, conducting investigations where required and promoting early dispute resolution where appropriate.

·         Support the development of the Hospice people management information system to ensure efficiency and continuous improvement of processes.

·         Support initiatives to enhance the wellbeing of employees and volunteers.

·         Work with the Knowledge Exchange team to promote and provide development opportunities for continual professional development of employees and volunteers.

·         Lead the volunteer support service.

·         Advise managers on effective performance management, including objective setting, performance reviews and any capability issues.

·         Support the implementation of restructures or organisational change, including advice on effective change management.

·         Support career pathways, succession planning and development of staff to maximise capability and talent.

·         Support the implementation of the Staff Survey action plan.

·         Support the development and implementation of a strategic EDI plan in support of the achievement of the Hospice EDI goals.

·         Advise on the management of sickness absence to ensure employee wellbeing is supported.

·         Support the Director of People and Organisational Development to deliver the People strategic objectives, including project work on specialist areas such as Equality, Diversity and Inclusion, recruitment and selection, culture, development and wellbeing, pay and reward.

·         Ensure Hospice policies are reviewed and in line with employment legislation and best practice.

·         Operationalise changes in employment legislation to safeguard the Hospice and provision of up-to-date advice

·         Keep professionally updated and ensure managers are briefed as appropriate.

·         Design and facilitate training and development to employees and volunteers.

·         Provide, interpret and present data to managers and directors.

·         Ensure People records and processes are accurate and comply with CQC requirements and other legislative and regulatory requirements, e.g. GDPR.

·         Line management of People Team staff and volunteers.

Essential Qualifications

·         Educated to degree level or equivalent and/or experiential learning

·         CIPD level 5 or equivalent relevant professional qualification

Desirable Qualifications 

·         CIPD Level 7 or MCIPD status

·         Coaching qualification

Relevant Experience

·         Significant experience of advising managers on a wide range of complex people issues, including disciplinary, grievance, performance, restructures, etc.

·         Experience of building strong working relationships and working in partnership with managers.

·         Experience of supporting employee wellbeing and the management of sickness absence.

·         Experience of using initiative to provide pragmatic solutions, sometimes without precedent

·         Experience of effective line management

·         Experience of providing continuous improvement solutions to ensure efficient processes are in place.

·         Experience of interpreting employment legislation into practice

·         Experience of managing volunteers

·         Experience of utilising Cascade management information system

·         Experience of job evaluation

·         Experience of leading and creating positive impact through Equality, Diversity and Inclusivity related staff development and or EDI events within an organisation

·         Experience of workforce planning, including succession planning and skills analysis

·         Experience of working in a health-related setting · Experience of ensuring compliance in a regulatory work environment

Key Skills & Abilities

·         Up-to-date knowledge of employment legislation, policies and ability to interpret into manager guidance and support.

·         Excellent communicator with all levels

·         Ability to manage complex projects from inception to completion in a timely and impactful manner

·         Proactive team player with the ability to persuade and influence

·         Ability to present briefing and training sessions · Strong negotiating skills

·         Proficient IT skills in Word, Excel, PowerPoint, management information systems and the internet.

 ·        Excellent team working skills and ability to work independently with limited supervision and prioritise effectively

Other

• Commitment to personal and professional development
• An understanding of and demonstrable commitment to the Hospice’s Values as a framework for decisions, actions and behaviours.
• Understanding and commitment to the aims of Equality, Diversity and Inclusion
• Appreciation of confidentiality
• Flexible and proactive working approach

To apply for this opportunity, please submit your CV and a covering letter outlining your suitability for the role to peopleteam@stcatherines.co.uk.

Closing date – Sunday 1st February 2026

Interview date – Thursday 12th February 2026

Salary: £39,500 per annum (37.5 hours per week)

What we offer you:

· Flexibility – opportunity for hybrid working and other flexible working options.

· A generous annual leave allowance of 36 days (inclusive of bank holidays) and the option to purchase additional annual leave

· Your birthday or nearest working day off

· Competitive pension scheme

· Life assurance scheme

· Employee Assistance Programme with access to free confidential counselling

· Cycle to work scheme

· Training and development opportunities